Responsible Gaming at khelo
Gaming should be enjoyable, not a source of stress. khelo is committed to giving every player in Bangladesh the tools and information they need to stay in control.
Our Commitment to Safe Play
At khelo, we believe that online gaming is a form of entertainment — one that should remain fun, affordable and within the boundaries each player sets for themselves. We recognise, however, that for a small number of people gambling can become problematic, and we take that responsibility seriously. Our responsible gaming programme is built around prevention, early intervention and continuous player support.
All players on the khelo platform must be aged 21 or above. If at any point gaming stops being fun and starts feeling like an obligation or a way to recover lost money, we urge you to use the tools described on this page and to contact our support team immediately. You are never alone — our team is available around the clock, every day of the year.
Player Protection Tools
khelo provides a suite of practical tools that put you firmly in control of how, when and how much you play. All tools can be activated by contacting [email protected].
Deposit Limits
Set a daily, weekly or monthly cap on how much you can deposit into your account.
Session Time-Out
Take a short break of 24 hours, 48 hours or 7 days. Your account is temporarily suspended during this period.
Self-Exclusion
Exclude yourself from the platform for 30 days, 6 months, 1 year or permanently if gambling is causing harm.
Account Lock
Instantly lock your account by contacting support. Useful when you feel you need to stop playing right away.
Activity History
Review your full betting history, deposit records and session durations at any time from your account dashboard.
Reality Check
Receive periodic on-screen reminders showing how long you have been playing and how much you have spent in the current session.
Setting Your Deposit Limits
A deposit limit is one of the most effective tools for keeping your gambling spending within a budget you are comfortable with. Once a limit is set, it comes into effect immediately and cannot be increased until the existing limit period has expired. This cooling-off approach is by design — it gives you time to reconsider before raising your spending level.
To set or adjust your deposit limit, contact our support team at [email protected] with your preferred limit amount and time period. Our team will apply the change and confirm it by return message, typically within one hour.
Daily Limit
Caps the total amount you can deposit within any single calendar day. Resets at midnight Bangladesh Standard Time (BST, UTC+6).
Weekly Limit
Caps your total deposits across any rolling seven-day period. Provides broader budget oversight than a daily limit alone.
Monthly Limit
Caps your deposits for the full calendar month. Ideal for players who prefer a single monthly budget rather than daily tracking.
Time-Out and Self-Exclusion
Sometimes stepping away entirely is the right decision. khelo offers structured break options ranging from a short cooling-off period to a permanent account closure. All break options are available on request and take effect within minutes of your request being processed by our support team.
During any exclusion or time-out period, your account will be suspended, you will not receive promotional communications, and it will not be possible to reopen the account until the chosen period expires. For permanent self-exclusion, account closure is final.
Short Time-Out (24h – 7 days)
A brief pause to clear your head. Choose 24 hours, 48 hours or 7 days. Your account becomes accessible again automatically once the period ends.
Extended Exclusion (30 days – 1 year)
For players who need a longer break. Available in 30-day, 90-day, 180-day and 1-year durations. Reinstatement requires you to contact support after the period expires.
Permanent Self-Exclusion
If gambling is causing serious harm to you or your family, you may request permanent closure of your khelo account. This decision is irreversible. We strongly encourage you to also seek professional support alongside this step.
Recognising the Warning Signs
Problem gambling can develop gradually. Being aware of the early signs makes it easier to take action before things escalate. Ask yourself honestly whether any of the following apply to you.
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to play in the hope of winning back money you have already lost.
- Feeling anxious, irritable or restless when you are unable to gamble or when trying to cut down.
- Neglecting work, studies, family responsibilities or social activities because of gambling.
- Borrowing money, selling possessions or using funds meant for essential expenses to fund gambling.
- Hiding your gambling activity from family members or close friends out of guilt or shame.
Age Verification — Strictly 21+
The khelo platform is strictly intended for adults aged 21 and above. We verify the age and identity of all players during the account registration and KYC process. Anyone found to be under the age of 21 will have their account permanently closed and any funds held will be returned to the payment source.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing online gambling platforms, we recommend using parental-control software on shared devices and keeping account credentials strictly private. If you believe a minor has accessed a khelo account, please contact us immediately at [email protected].
Tips for Healthy, Enjoyable Play
Following a few simple principles can help ensure that gaming remains a source of entertainment rather than stress. These are the habits that experienced players in Bangladesh swear by.
Set a Budget Before You Play
Decide in advance the maximum amount you are willing to spend in a session. Treat it the same way you would a cinema ticket or a meal out — money spent on entertainment, not an investment.
Play With Time Limits
Decide how long you will play before you start, and stick to that time. Use your phone's timer if it helps. Long, unplanned sessions are where overspending most commonly occurs.
Never Chase Your Losses
Losses are part of gaming. If you have reached your budget for the day, log off and return another time. Chasing losses consistently leads to larger losses and is one of the clearest indicators of problem gambling.
Keep Gaming in Balance
Gaming should coexist comfortably with your other hobbies, work, family time and social life. If you notice it starting to crowd out other things you value, that is a signal to step back and reassess.
Need Support? We Are Here
If you feel that gambling is having a negative impact on your life or the lives of those around you, please reach out to us. There is no judgement at khelo — only a genuine desire to help. Our support team is trained to handle responsible gaming requests with complete confidentiality and care.
khelo Support — Available 24/7
Write to us any time to activate a deposit limit, time-out or self-exclusion, or simply to talk through any concerns you have. We will respond promptly and treat your message with full confidentiality.
Explore khelo Responsibly
Use our tools, stay within your limits, and enjoy the platform at its best. Visit our FAQ for common questions or head to the casino for a session on your own terms.
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