khelo Privacy Policy

Introduction

Last updated: January 2026

This Privacy Policy ("Policy") describes how khelo ("we", "us", "our") collects, uses, stores and protects personal information provided by users ("you", "the Player") of the khelo platform at khelo.vu. By registering an account or using the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform. This Policy should be read together with our Terms and Conditions, which govern your overall use of the Platform.

khelo is committed to protecting the privacy of all players. We collect only the personal data necessary to operate the Platform safely and lawfully, and we do not sell, rent, or trade your personal information to third parties for their own marketing purposes. All data handling practices described in this Policy comply with applicable data protection principles.

Privacy at a Glance

What We Collect

Registration details, payment references, device data and activity logs needed to run your account securely.

How We Protect It

SSL encryption, strict access controls and secure server infrastructure safeguard all personal and financial data.

We Never Sell Your Data

Your personal information is never sold, rented or traded to any third party for their own commercial use.

Your Rights

You may access, correct or request deletion of your personal data at any time by contacting our support team.

Cookies

We use essential and functional cookies to keep the Platform working. You control non-essential cookies via your browser settings.

Questions?

Write to us at [email protected]. We aim to respond to all privacy queries within 5 working days.

1. Information We Collect

We collect different categories of personal information depending on how you interact with the Platform. The main categories are set out below.

Identity Data

Full legal name, date of birth, gender, nationality and copies of identity documents such as a national ID or passport, collected during account registration and KYC verification.

Contact Data

Mobile phone number, email address and residential address in Bangladesh. Used for account communications, one-time verification codes and support correspondence.

Financial Data

Transaction history, deposit and withdrawal records, and payment method references such as the last four digits of a card or a bKash/Nagad wallet reference. Full payment credentials are handled exclusively by the payment provider — khelo never stores them.

Technical and Device Data

IP address, device type, operating system, browser type and version, screen resolution, time zone and session timestamps. This data helps us detect fraud, maintain platform security and improve performance.

Usage and Behavioural Data

Game history, betting patterns, session durations, pages visited, features used and responsible gaming tool interactions. This data is used to monitor problem gambling indicators and to personalise your experience within the Platform.

2. How We Use Your Information

We process personal data only where we have a lawful basis to do so. The primary purposes for which khelo uses your data are listed below.

Account Management

To create and maintain your player account, verify your identity and age, process deposits and withdrawals, and manage your account settings and preferences.

Platform Security and Fraud Prevention

To detect and prevent fraud, money laundering, underage gambling and other prohibited conduct; to enforce our Terms and Conditions; and to investigate suspected violations or account disputes.

Customer Support

To respond to your support queries, resolve complaints, provide account assistance and communicate important platform updates or changes that affect your account.

Responsible Gaming Monitoring

To monitor gameplay patterns for problem gambling indicators, apply self-exclusion and deposit limit tools where requested, and fulfil our duty-of-care obligations to players who may be at risk.

Legal and Regulatory Compliance

To comply with applicable laws, regulatory requirements and lawful requests from competent authorities, including anti-money laundering obligations and any applicable tax reporting requirements.

khelo does not sell, rent or trade your personal data to third parties for their own commercial purposes. We may share your information in the following limited circumstances: with payment processors such as bKash, Nagad and Rocket to execute your financial transactions; with game studios and platform technology providers who supply services integral to Platform operations, under contractual data-protection obligations; and with identity and fraud-verification service providers who perform KYC and age-verification checks on our behalf.

We may also disclose your personal data where required by law, in response to a valid court order, or at the request of a competent regulatory or law-enforcement authority. In such cases we will disclose only the minimum information required to satisfy the legal obligation and, where permitted by law, will inform you of the disclosure.

All third-party service providers with whom we share personal data are required by contract to process that data only for the purposes for which it was shared, apply appropriate security measures and comply with applicable data-protection requirements. We do not permit third-party providers to use your data for their own independent purposes.

4. Data Security

khelo implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include SSL encryption for all data transmitted between your device and our servers, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments of our platform infrastructure and secure storage of all personal data on servers protected by appropriate physical and logical access controls.

While we take every reasonable step to protect your data, no method of transmission over the internet or electronic storage method is 100% secure. We cannot guarantee the absolute security of data transmitted to or from the Platform. You are also responsible for keeping your own account credentials confidential and must notify us immediately if you suspect any unauthorised access to your account.

The khelo Platform uses cookies and similar tracking technologies to operate correctly, maintain session state, remember your preferences and monitor platform performance. A cookie is a small text file stored on your device by your browser. We do not use cookies to build advertising profiles or to track your behaviour across third-party websites.

The types of cookies we use are described below. You can control non-essential cookies through your browser settings; however, disabling essential cookies may prevent certain parts of the Platform from functioning correctly.

Essential Cookies

Strictly necessary for the Platform to function. These include session cookies that keep you logged in, security tokens and cookies that remember your consent preference. They cannot be disabled without breaking core functionality.

Functional Cookies

Allow the Platform to remember choices you have made, such as your preferred language, and provide enhanced features. Disabling these means some personalisation features will not work, but the Platform remains usable.

Analytics Cookies

Help us understand how players interact with the Platform by collecting aggregated, anonymised data about pages visited and features used. No personally identifiable information is included in analytics reports. Used solely to improve Platform performance.

6. Data Retention

We retain personal data for as long as your account remains active and for a reasonable period thereafter, in order to fulfil the purposes described in this Policy, comply with legal and regulatory obligations — including anti-money laundering record-keeping requirements — and resolve any disputes that may arise. In practice, transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with applicable financial record-keeping regulations.

When personal data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, we will securely delete or anonymise it. Where full deletion is not technically feasible, we will ensure the data is isolated from further processing and destroyed as soon as practicable.

7. Your Privacy Rights

As a player on the khelo Platform you have certain rights with respect to your personal data. You may exercise any of these rights by contacting us at [email protected]. We will respond to all valid requests within 30 days of receipt, except where a longer response period is permitted by applicable law.

Right of Access

You may request a copy of the personal data we hold about you and information about how it is being processed. We will provide this in a commonly used electronic format where requested.

Right to Rectification

You may request correction of any inaccurate or incomplete personal data we hold about you. We may require documentary evidence to process a correction request, particularly where it relates to identity information.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing and there is no overriding legitimate interest. This right is subject to any legal obligations requiring us to retain data, such as financial record-keeping requirements.

Right to Object or Restrict Processing

You may object to processing of your personal data where we rely on legitimate interests as our legal basis, and request restriction of processing in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.

8. Children's Privacy

The khelo Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate consent, we will immediately delete that data and close the associated account. If you believe a person under 21 has provided personal data to us, please contact us at [email protected] so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or Platform features. When we make material changes we will update the last-updated date at the top of this Policy and, where appropriate, notify you by email or via a notice on the Platform. Your continued use of the Platform after publication of an updated Policy constitutes acceptance of the revised terms.

10. Contact and Privacy Queries

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which we process your personal data, please contact us using the details below. We take all privacy queries seriously and aim to respond within 5 working days.

Brand: khelo

Website: khelo.vu

Email: [email protected]